We are able to support up to 15 characters.
Of course! After you upload your child’s photo and enter in their name, you will have an opportunity to preview the entire book.
You can place an order through this website. Shop and order from our secure site 24 hours a day, 7 days a week. Once you place your order, we’ll take care of the rest. We’ll also send you emails to confirm your order and let you know when it’s been shipped.
Sorry, this is not possible at this time. However, you can create separate orders to ship to different addresses.
Right now, our books only come in English. We hope to translate them into other languages soon.
If you are planning to order 25 or more books, please contact us at help@readyourstory.com.
Your credit card will be charged when your order is received.
We accept American Express, Visa, MasterCard, Discover, and PayPal.
We use industry-standard encryption technology to make sure your credit card information stays protected.
Absolutely! The best photos are those that are high resolution. Other tips include:
Please upload your picture in a .jpg, .jpeg or .png file format.
Please ensure that your photo is 10MB or less.
We will retain a copy of your photo on our server in case you would like to use it again for another purchase.
We offer two shipping methods within the U.S. Pricing is contingent upon delivery speed.
* Alaska and Hawaii residents: Standard Shipping will take up to 2-4 weeks.
PLEASE NOTE: During the holiday season, mail volume is high and may result in delays to your order. We cannot guarantee the above ship times, they are approximate and vary by carrier. An expected delivery is an estimate of when the shipping carrier will attempt to deliver an item. The date and time (when applicable) are not guaranteed, as they can be impacted by factors such as weather, traffic and package volume.
We primarily ship via the United States Postal Service and on occasion FedEx.
Yes and yes, via our Standard and Priority shipping options. Also, please make sure to include the recipient’s name and rank. For city, enter APO, FPO or DPO, and set the country as the United States.
Unfortunately, we do not ship to these destinations at this time.
We do have a printer located in Canada to print and ship to Canadian customers, but unfortunately, we do not ship internationally outside of Canada at this time. Maybe in the future!
Before going to print, an actual human reviews each personalized book to ensure the photo quality meets our standards and the photo is positioned correctly throughout the book. Please give us a bit of time to make sure your book is perfect!
Barring any issues with the photo, orders are typically sent to our printer within 1 business day. An order takes 3-5 business days to be printed. Once an order is shipped, it can take anywhere between 2-8 business days to arrive, depending on the shipping method you select at checkout.
On the rare occasion there is a delay, we will notify you immediately.
Not to worry, we will be sure to let you know via email.
Carriers will occasionally mark packages as "Delivered" before they drop them off. Please contact your carrier if more than two hours have passed since receiving a delivered notification. We also recommend checking any covered areas, porches, or with neighbors before contacting the carrier about the missing package.
If you email us (help@readyourstory.com) immediately after you place an order, we will do our best to cancel the order and reverse your credit card charge. However, we can make no guarantees because we like to process orders and get them prepped for shipment as quickly as possible.
We want every product we ship to meet our super high quality standards. We also try to make sure your order will get to you safe and sound, but sometimes things happen in transit. So, if your item(s) arrive damaged, don’t fret! All you have to do is email us at help@readyourstory.com to let us know, and we will be happy to mail you a new item at no cost.
If a package is refused or returned to us unopened, you’ll be charged for the product and shipping costs. If you want us to reship the order, we’re happy to do so, but you’ll have to pay for shipping costs again. Sorry!
To reduce the chances of your package being refused or undelivered, please make sure that the shipping address on your order is accurate and that someone will be available to receive your package.
Due to the fact that these books are 100% personalized and customized to each buyer, we are unable to accept returns.
We do not include an invoice or packing slip when shipping out our books, therefore no price will be shown when your recipient opens up their package.
Unfortunately, we can’t include a gift message. We’re working on it though!
Gift wrap is available for purchase in your shopping cart when you check out.
We are very confident you will be happy with your order. However, if you are not satisfied, please contact us within 30 days of receiving your order and we will do what we can to make things better.
If your book arrives damaged, or if we made an error when producing your order, we will replace your product at no cost to you. Please email us at help@readyourstory.com and send a photo of the damage or error. We will be happy to send you a replacement or refund your order.
PLEASE NOTE: For our personalized books, the finished product quality is highly dependent on the photo(s) you upload to our site. For a great-looking book, please upload photos that:
We can guarantee a fantastic end product if you submit a great photo!
If you have a question that hasn’t been answered here, please send us an email at help@readyourstory.com. We will respond as quickly as possible!
